Defective item? Email us at ezgelaonline@gmail.com with the pictures showing the defect, we will refund your money or exchange the product, as you like! Customer satisfaction is our utmost priority

Size Exchange Condition:

·         Exchange request within 2 days of delivery

·         Product in original, perfect condition with intact tag

·         Customer bears all delivery charges

·         Refund/Exchange process takes 7-10 working days

·         Online purchases exchanged online; in-store exchanges at physical store

For Size Exchange Process:

Send us an email at ezgelaonline@gmail.com mentioning the reason for the exchange with the order number, and in reply we will send you our address for sending the return parcel, once you get the address you can send the exchange item in the same packaging, tagged and same condition. Kindly mention your ORDER NUMBER, NAM CONTACT NUMBER on the return package.