Terms and Conditions 📜

Refund Policy: Refunds are not in cash but in the form of a “coupon’’. If your items meet the required criteria our Customer Services agent will issue you with a coupon that can be redeemed for one-time usage only. You may choose to use this “coupon’’ in the instance of an exchange where the original purchase value differs from the exchanged amount. 

Credit card transactions refund policy:  If you have paid for your order by credit card, and it qualifies for a refund, the same amount will be returned to the credit card used for the order. 

Order Cancellation: 
Customer may cancel the order at any time before the order has been processed. 

Ezgela has the right to cancel orders for reasons such as item is out of stock, article found as defective in quality control or the credit / debit card payment is declined by the issuing financial institution.

• Conditions Qualified for Exchange or Refund:  Articles are qualified for exchange or refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Any excess fabric or embellishment utilized during photoshoots will not be provided with the product unless mentioned on the website. Such exchange/ refund claims will not be regarded as valid. 

 

• Process of Online Exchange or Refund:  Simply notify us of your exchange or refund intention within 2 days of delivery date and share tracking details along with your order # with our customer services team by calling at our WhatsApp # (+92) 319-2121516 or mail us at ezgelaonline@gmail.com .